Returns & Exchanges
At Barbara O'Neill, we want you to be completely satisfied with your purchase. If your garment doesn't fit or meet your expectations, you can return or exchange any unworn items with original tags within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.
Attach the Label
Download and print the prepaid shipping label provided via email and affix it to the outside of your package over any old labels.
Drop Off and Track
Hand your package to the designated carrier and keep your receipt; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing